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LIFE Design Service - Terms and conditions

  1. Introduction – These Terms and Conditions govern the provision of book design services by Pippa Mackenzie Photography Ltd (“we,” “our,” “us”) to clients (“you,” “your”). By engaging our services, you agree to these terms.

  2. Services Provided – We offer book design services for clients who provide their own images and text and other content.

  1. Client Responsibilities
    • You must provide high-resolution images and properly formatted text in a timely manner.
    • You confirm that you have the rights to use all images, text and other content that you supply to us.
    • You are responsible for proofreading and approving all text before submission.
    • You are responsible for thoroughly reviewing the final draft of the book, including all text, images, and design elements, before giving final approval. Any reprinting due to mistakes found after sign-off by you on the final draft will incur additional costs to you.

  1. Copyright and Usage
    • You retain copyright ownership of the images, text other content you provide.
    • We retain copyright over the book’s design, layout, and creative elements under the terms of the Copyright, Designs and Patents Act 1988.
    • The final book is for personal use only and may not be resold or reproduced for commercial purposes without our written consent.

  1. Design and Approval Process
    • Once we have received all content from you and any agreed initial payment, we will provide a first draft design for your review within 4 weeks of starting the design process.
    • You are entitled to unlimited rounds of revisions as part of the agreed fee for LIFE and 2 rounds of revisions as part of the agreed fee for FOREVER.
    • Additional revisions for FOREVER may incur extra charges.
    • Final sign-off approval must be given before beginning the printing and binding process.

  1. Payment Terms
    • Part or full payment is due before we begin work.
    • We will agree a payment plan with you before we start work and this payment plan must be adhered to for the entirety of the project.
    • No printed and bound books will be delivered until full payment is received.
    • Prices are guaranteed for twelve (12) months from the date of the initial quote. After this period, we reserve the right to adjust pricing based on costs and market conditions.

  1. Delivery and Turnaround Time
    • Estimated completion times will be provided at the start of the project.
    • Delays in receiving images, text, or feedback may impact the timeline.
    • Shipping costs are included for any books delivered within the UK. Delivery outside the UK will incur an additional cost which will be quoted for and require payment before any book is shipped.
    • Delivery times may slip due to conditions beyond our control (e.g., supplier delays, postal disruptions, any other unforeseen circumstances). We will always endeavour to inform you as soon as possible if this happens and take reasonable steps to limit the impact on the delivery date of your book.

  1. Cancellations and Refunds
    • You may cancel the project before the design work begins for a full refund of any amount paid, excluding the deposit.
    • If work has commenced, you may be liable for any work completed up to the point of cancellation.
    • No refunds will be issued after final approval of the design.

  1. Liability
    • We are not responsible for errors in images, text or other content provided by you.
    • In the event of loss or damage of your book(s) due to our negligence, our liability will be limited to reprinting and replacing the book with a like for like copy.

  1. Privacy and Data Protection
    • We respect your privacy and will not share your images or text without your consent.
    • We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
    • We may use samples/images/video of completed work for marketing purposes (including social media, our website and other marketing material), with your permission.

  1. Changes to Terms and Conditions – We reserve the right to update these Terms and Conditions at any time. You will be notified of any significant changes.

  2. Governing Law – These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

  3. Contact Information – For any questions, please contact us at [email protected].